Complaints - Q & A

Is my complaint confidential?

Your complaint will be treated confidentially unless required by law. Anonymous and confidential submissions will only be disclosed to persons on a need-to-know basis for the investigation of the complaint.

Will my complaint cost me money?

The BC Institute of Agrologists does not charge a fee to file a complaint or to investigate a complaint. The complainant is responsible for the cost of their time if a hearing is required and for any witnesses that they choose to attend a hearing. The complainant is responsible for their costs, e.g. should they contact a lawyer or any outside expertise.

Are there any complaints that BCIA will NOT investigate?

BCIA will NOT investigate complaints similar to those below (but is not limited to):

  • A dispute over fees or contractual terms and conditions;
  • Concerns outside the practice of agrology;
  • Accusations not supported by facts.

How long will it take for my complaint to be resolved?

BCIA will do its utmost to resolve complaints as quickly but since there is a range of potential actions resulting from a complaint, there is no defined complaint resolution period.

Will BCIA help me resolve a dispute with another party?

BCIA may be able to refer you to another agency; however, our current resources do not include direct mediation or dispute resolution.

In the field of agrology, the registrants often know each other. BCIA's Code of Ethics suggests that it may be appropriate to discuss concerns directly with the other party as a first step, as a constructive conversation may resolve the issue without escalation. 

What is required to become registered with BCIA?

Review the Process of Registration.

Where can I find information on the Code of Ethics?

Read the Code of Ethics.

How can I find out if someone is registered or if there are any conditions on a registrant's practice?

Search BCIA registry using the List of BCIA Registrants.

I believe someone is practicing agrology and using the designation or title without being registered with BCIA.

If someone is presenting themselves as an Agrologist and is not registered, or is not qualified to practice agrology in BC ("unauthorized practice"), follow the Complaints Process and How to Submit a Complaint at the earliest opportunity.

The Professional Governance Act and other provincial laws exist to protect the public interest against individuals who are using designation/title and providing advice that only a qualified registrant of BCIA is allowed to provide. BCIA will take appropriate action to protect the public when a complaint is received.